Privacy Policy

Effective Date: January 2025
Data Controller: Maharlika Integrated Logistics Solutions Inc.
Website: https://www.maharlikalogistics.com

1. Our Commitment to Your Privacy

Maharlika Logistics (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR).
This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it.

2. Information We Collect

We collect personal data from you in the following ways:

A. Information You Provide:

• Name, email address, contact number, company name, shipping or delivery address.
• Any information you send through our contact forms, service requests, or email.

B. Information Collected Automatically:

• IP address, browser type, device information.
• Pages visited, time spent on the site, and referral links.
• Cookies and similar tracking technologies (see Section 9).

C. Information from Third Parties:

• Data from logistics partners and APIs (e.g., shipment tracking updates).

3. Purpose and Legal Basis of Processing

We process your personal data for the following purposes:

1. Service Fulfillment – To process shipment requests, provide quotations, and manage deliveries.
2. Customer Support – To respond to inquiries and service-related concerns.
3. Service Improvement – To analyze website traffic and improve service efficiency.
4. Marketing (With Consent) – To send you updates, offers, and announcements.
5. Legal Compliance – To meet regulatory requirements and respond to lawful requests.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Logistics Partners – For shipment coordination and tracking.
• Service Providers – Such as analytics platforms to help us improve our website.
• Government Agencies – Only when legally required.
• With Your Consent – For any other purpose not stated here.

5. Data Retention

We retain your personal data:

• Only as long as necessary to fulfill the purposes outlined in this policy.
• For marketing purposes, until you withdraw your consent.
• In compliance with applicable laws and regulations.

6. Your Rights Under RA 10173

You have the right to:

• Be informed about how your data is processed.
• Access your personal data.
• Object to processing, especially for direct marketing.
• Rectify inaccurate or outdated information.
• Erase or Block data no longer necessary for its purpose.
• Data Portability – Obtain a copy of your data in an accessible format.
• File a Complaint with the National Privacy Commission (NPC).

To exercise your rights, contact our Data Protection Officer at it.maharlikalogistics@gmail.com.

7. Data Security Measures

We implement organizational, physical, and technical safeguards to protect your personal data, including:

• Access control and authentication measures.
• Encryption and anonymization where applicable.
• Regular monitoring of systems for vulnerabilities.
• Procedures for breach detection and reporting to the NPC.

8. Children’s Privacy

Our services are not intended for persons under 18 years old.
If we discover that we have collected personal data from minors without proper consent, we will delete it immediately.

9. Cookies and Tracking Technologies

Our website uses cookies to:

• Enable essential site functions.
• Analyze website usage to improve user experience.
• Provide relevant marketing content (only with your consent).

You can control cookie settings through your browser at any time.

10. Policy Updates

We may update this Privacy Policy from time to time.
When we do, we will update the Effective Date and post the revised policy on our website.